Our app is totally free to download, and we charge a flat fee of just $9.99 per pickup (no packaging or printing required!). Find out more about our plans here.

No, the app is free to use! If you would like to use our return service, our fee is just $9.99 per pickup and for an even better value, you can sign up for our monthly or annual plans - starting at just $19.99 per month. Find out more about our plans here.

When you sign up to one of our monthly or annual plans, you will be billed automatically on a rolling basis. Each billing cycle ends on the day of the month/year you signed up. You are free to cancel your plan at any time. If you have opted to pay per pickup, you will be billed upon scheduling each pickup.

Nope! Your refund will come directly from the retailer you purchased your items from.

The only exception to this is if your retailer charges for your return, that fee is paid by you - the user - directly to the retailer. This fee is generally deducted from your refund.

Your refund will come directly from the retailer you purchased your items from, based on each store’s individual return policies.

Your plan covers the complete returns service - from pickup and packaging to processing and shipping.

To cancel your plan, head to the Account → Manage Plan page. You will then have the option to upgrade or cancel your plan.

Yes. All plans remain active until the end of your billing cycle.