Take control of returns. Win customer loyalty.
Our fully managed doorstep pickup service transforms returns into your biggest competitive edge.
How ReturnQueen works
We simplify returns for your customers and speed up inventory recovery on your end.
Customer initiates return
Your customer requests a return through your existing platform, choosing the ReturnQueen doorstep pickup option.
Schedule doorstep pickup
ReturnQueen coordinates with the customer to schedule a convenient pickup time, eliminating the need to visit drop-off locations.
Pickup & processing
Our uniformed drivers handle everything: item verification, secure transport, grading, packaging, and label printing.
Dramatically faster️ return processing
Traditional return methods often take 30+ days from customer initiation to inventory restocking. With ReturnQueen, you'll streamline the entire process and get items back into circulation within days.
0%
First-attempt pickup success
72 hrs
Average processing time
From this:
Customer prints label → Finds box → Packages item → Travels to drop-off → Item travels through shipping network → Arrives at warehouse → Processing queue → Validation → Inventory update (30+ days)
To this:
Customer schedules pickup → ReturnQueen handles everything → Direct transport to your facility → Fast-track processing → Inventory update (Just days)
Benefits for Brands
ReturnQueen transforms the returns process into a competitive advantage for your business.
End-to-end: Verify, Package, Label
We manage the return from start to finish—from verifying item condition at the door to printing labels and getting it ready to ship.
- Prevent return fraud
- Skip shipping costs on wrong items
- Issue refunds with confidence
Our drivers. Our fleet.
Uniformed ReturnQueen drivers ensure a trusted, branded experience with full control over logistics.
- Streamlined returns process
- Improved operational efficiency
- Enhanced customer retention
Accelerate inventory recovery
Cut return lag time from 30+ days to just a few, getting items back into stock faster.
- Real-time inventory tracking
- Faster product restocking
- Reduced capital tied up in returns
Boost customer loyalty
A smooth return process doesn’t just prevent churn—it builds trust. When returns are easy, customers remember, return, and recommend.
- Strengthen long-term customer relationships
- Increase repeat purchase rates
- Enhance post-purchase experience
💡 96% of customers who have a positive returns experience say they would shop with the same retailer again.
Smart, Sustainable Logistics
Optimized routes, lower emissions
We minimize driving distances and maximize the number of pickups, significantly reducing carbon emissions compared to traditional return methods.
Reduced packaging waste
We eliminate the need for customers to find or purchase new boxes, reducing waste and ensuring items are properly protected for transport.
Direct transport efficiency
Our direct transport model bypasses multiple shipping hubs, cutting transit emissions by up to 35% compared to traditional parcel networks.
0%
Reduction in carbon emissions
120%
Less packaging waste
0x
More efficient than individual trips
is heading to Home Delivery World 2025
Join us in Nashville as we showcase how we’re redefining returns for modern shoppers.
Date: May 21–22
Location: Music City Center, Nashville, TN
Ready to transform your returns process?
Talk to our team
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