Terms & Conditions

Terms & conditions of use of returnqueen.Com and ReturnQueen platforms

While you’re working as a freelancer on Squire, you’re covered by insurance through Tryg.

Squire is collaborating with Tryg to make sure that you’re always insured against damages when you’re working as a freelancer through Squire.

Acceptance of the use of ReturnQueen terms and conditions

When you (“you”, “your” “consumer” or “visitor”) access the Website, application or our other services, whether physical or online (collectively, “the ReturnQueen Platforms”) you are agreeing to be bound by the following Terms and Conditions, as well as the ReturnQueen Privacy Policy linked here, all of which may be updated by use from time to time. Your continued use of ReturnQueen after changes are made to the Terms and Conditions are deemed to be acceptance of those changes. We will notify you, as the consumer, anytime changes or updates are made to the Privacy Policy.

About ReturnQueen and use of ReturnQueen

ReturnQueen is an electronic platform and physical courier for ReturnQueen members in order to provide ReturnQueen Services. Upon signing up for ReturnQueen and using the ReturnQueen Platforms, you contract directly with ReturnQueen. Your interaction with ReturnQueen is at your own risk.

ReturnQueen operates when you download any of the ReturnQueen Platforms online, the Platforms access your online purchase history through your email (see ReturnQueen Privacy Policy for more information on how ReturnQueen uses personal information). Once purchase history is uploaded to the ReturnQueen Platforms, either through email or through a manual upload, ReturnQueen begins the process of returning your items for you.

By using the ReturnQueen Services and ReturnQueen Platforms you agree to give ReturnQueen access to your purchase history and to begin the return process for you.

Return & Refunds

ReturnQueen reserves the right to withdraw any membership from time to time. ReturnQueen makes reasonable efforts to process orders and requests in connection with Services. However, there may be circumstances that may require ReturnQueen to refuse to process Services. ReturnQueen reserves the right to refuse to process an order at any time, at its sole discretion, for any reason, including unreturnable items not in an original, unworn or unused state, and will not be liable for refusing to process an order at any time.

Credit card details

Credit Cards on the ReturnQueen Platforms are securely processed by ReturnQueen’s credit card processor. ReturnQueen reserves the right to use a Third Party to store and process credit card information.

Dispute Resolution

In the event of any claim, controversy, or alleged dispute between you and ReturnQueen, its members or affiliates (“Dispute”), you hereby agree to attempt in good faith to amicably resolve any Dispute at least thirty (30) days before instituting any legal proceeding.

Each party agrees to submit any Dispute for resolution by final binding arbitration after serving written notice, which notice shall set forth in detail the controversy, question, claim or alleged breach along with you attempt to resolve such Dispute. Upon such notice and attempt to resolve, the party may then commence an arbitration proceeding pursuant to the rules of the American Arbitration Association (“AAA”) to be held in New Your County, New York, before an arbitrator to be selected by the AAA. Any such arbitration may only be commenced within one (1) year after the party requesting arbitration obtains knowledge of the cause of action forming the basis of the controversy or claim accrued.

In any arbitration and subject to the ultimate discretion of the presiding arbitrator, each side will be limited to a maximum of one (1) day of argument (including rebuttal), and the parties agree in good faith to minimize discovery burden (e.g. confine the scope to actual areas in dispute and limit the topics and number of pages on which information is requested to matters directly relevant). The decision(s) of the arbitrator shall be final and binding and may not be appealed to any court of competent jurisdiction, or otherwise, except upon claim of fraud or corruption as by law provided, however, that implementation of such decision(s) shall in no way be delayed or otherwise impaired pending the outcome of any such appeal. Judgment upon the award rendered in such arbitration may be entered by any court having jurisdiction thereof. You agree that all Disputes will be limited between you, individually, and ReturnQueen. To the full extent allowable by law, you agree that no arbitration proceeding, or other dispute resolution proceeding shall be joined with any other party or decided on a class-action basis.

Notwithstanding the foregoing, you agree that the following matters shall not, at the election of ReturnQueen, be subject to binding arbitration: (1) any Disputes related to, or arising from allegations of criminal activity; (2) any Disputes concerning ReturnQueen’s intellectual property rights; and (3) any claim for injunctive relief. Any Dispute not subject to arbitration shall be decided by the state or federal court located within New York County, New York, United States of America. Each party hereby waives any claim that such venue is improper or inconvenient. YOU HEREBY WAIVE YOUR RIGHT TO A JURY TRIAL WITH RESPECT TO ANY CLAIM, ACTION, OR PROCEEDING, DIRECTLY OR INDIRECTLY, ARISING OUT OF, OR RELATING TO THESE TERMS OF USE TO THE FULLEST EXTENT PERMITTED BY LAW. YOU UNDERSTAND THAT ABSENT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.

You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually. To the full extent permitted by law, (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any dispute to be arbitrated or resolved on a class-action basis or to utilize class action procedures; and (iii) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. You agree that you may bring claims against us only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

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